Jenifer Robertson

Jenifer Robertson

AT&T Services, Inc.
President of Field Operations

Jenifer leads Customer Advocacy & Service for AT&T Consumer. This organization is comprised of the Customer Care and Field Operations teams, as well as transformation teams focused on the end-to-end customer experience and operational automation. As the faces and voices of AT&T, her team is dedicated to serving customers first. 

With a broad range of experiences over her 20-year career at AT&T, Jenifer has led everything from customer-facing operations in wireless retail, consumer call centers and field operations to strategic planning and high-profile corporate projects – plus a variety of roles in between. Through it all, she’s developed a deep appreciation and shared passion for how AT&T takes care of its customers, shareowners, and employees. 

Jenifer began her career as an IT systems analyst at a time when very few women were in the field. That first role inspired her to become a passionate advocate for women in technology. She devotes a significant amount of time mentoring up-and-coming leaders inside of AT&T. Externally, she is a member of the board of directors for the National Center for Women & Information Technology, a non-profit organization dedicated to increasing the meaningful participation of women in the field of computing. In the Spring 2017 issue of the Profiles in Diversity Journal, she received the Women Worth Watching in STEM Award, and most recently was recognized by DiversityMBA as one of the 2018 Top 100 under 50 Executive Leaders. 

A native of San Antonio, Texas, Jenifer graduated from the University of Notre Dame with a Bachelor of Arts degree in English and Computer Applications. She earned a Master of Business Administration degree from the University of the Incarnate Word. She and her husband, Tate, reside in Dallas with their two children, and very spoiled Labrador Retriever. She loves to read, travel, and watch college football. Go Irish!