Denise M. Menelly is Executive Vice President and Head of Technology and Operations. Previously, Menelly spent six years with Bank of America Merrill Lynch, most recently as Head of Enterprise Shared Services. In this role she managed and transformed functions shared by the bank's corporate, commercial and consumer business lines. She joined Bank of America in 2010 as the Chief Operating Officer for Corporate Banking and then became the Global Head of Commercial and Corporate Bank Operations, managing functions in more than 28 countries. Menelly implemented positive change in each role through digitization, process simplification, performance improvement, risk reduction, business alignment and talent management.
Prior to joining Bank of America, Menelly served as the Head of Operations for RBS Citizens and Vice Chairman of Citizens Bank. In these roles her responsibilities included the U.S.-based banking operations for Consumer Banking, Commercial Banking and Global Transaction Services.
Previously, Menelly spent 12 years at Citigroup from 1996 to 2008, implementing technology and process changes while increasing her responsibilities in various Operations and Technology roles. These included: Global Head of Securities & Fund Services (SFS) Operations and Client Delivery, Head of Operations for the Commercial Business Group, Head of CitiCapital Operations, Head of Global Transaction Services Client Delivery and Head of Domestic Cash Management Operations.
She began her career with Bankers Trust Company in 1983 and spent the next 13 years managing various operations and technology functions. When she left in 1996, she was the Director of Operations and the Head of Global Treasury and Trade Operations.
Menelly has been a champion for women in business and has played leadership roles in organizations and programs designed to help women succeed. She is currently an Executive Board member of the National Center for Women in Information Technology (NCWIT) and for the past four years she has served as the Executive Sponsor for NCWIT's "Awards for Aspirations" - a national award for high school girls studying computer science. She has also served on the organizing committee for the Technical Executive Forum, sponsored by the Anita Borg Institute (ABI), which brings together top technical executives to work on its mission of increasing the representation of women in technology. Menelly has also served as a Global Ambassador in partnership with the nonprofit Vital Voices, providing mentorship to women leaders in developing countries. She earned a BS in Economics from Manhattan College.