Gold Systems develops and implements unified communications and self-service solutions powered by voice, using speech recognition and voice-powered software applications. Its offerings include customized contact center solutions, Interactive Voice Response (IVR) self-service systems, and Communication-Enabled Business Processes (CEBP) applications that improve customer satisfaction, raise productivity, empower mobile users and drive down the cost of communications. Gold Systems designs and implements unified communications solutions, based on Microsoft Lync and Microsoft Exchange Server, and integrates these solutions into a collaborative and engaging environment for customers and employees.